Bilingual Project Manager, Creative Services (3-18 Month Contract)

Date Posted: Fri, November 4, 2016

Bilingual Project Manager, Creative Services



Reporting to the Studio Operations Manager, Creative Services, the Project Manager leads the development and execution of more than 500 creative projects per year in English and French in the Toronto office. The Project Manager holds the primary project relationship with the accountable Marketing/Communications Manager/Director and the Montreal office. The Project Manager ensures that a successful business outcome is the prime measure of project success. The Project Manager has solid understanding of their line of business and is able to facilitate communication with other program/marketing/project managers and stakeholders efficiently and effectively in both English and French. The Project Manager directs and coordinates team members including designers, user groups, internal and external contractors and, as well as vendors, ensuring on time, on budget delivery of the highest quality output. The Project Manager must exhibit outstanding project and process management and communication skills in achieving the highest possible standards in client service.


1. Project management
2. Print production
3. Quality control and brand style consistency
4. Risk management
5. Employee development


1. Project management
• Directs moderate to high complexity projects often involving multiple creative elements across print and digital media
• Proactively cultivates strong and positive working relationships with key stakeholders across staff groups including Marketing & Strategy, Corporate Communications, HR and T&O, and through encouragement of a collaborative approach within the Creative Services team
• Accountable party for defining, planning and delivering all creative projects
• Determines the concurrent assignment of multiple, often highly complex projects across a finite pool of resources in collaboration with Creative Directors and other Project Managers and monitors capacity of all creative services team members in conjunction with the Studio Operations Manager
• Within the context of the assigned project, responsible for building and sustaining the day-to-day relationships and communications, including project briefings, with stakeholders
• Educates clients on cost savings and leveraging opportunities aligned with their marketing efforts.
• Recommends the effective reuse of past materials when appropriate, to minimize client costs.
• Leverages knowledge and understanding of graphic design, creative and production to facilitate effective communication between client and departmental teams.
• Ensures end results are of the highest caliber
• Ensures project issues and risks are identified, quantified, managed and tracked. Uses past experience to proactively "anticipate" risks and develop appropriate mitigation strategies and plans. Ensures risk, assumptions and constraints are appropriately communicated and escalated when necessary
• Rigorously manages scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters
• Prepares and manages financial forecasts and provides ongoing reconciliation of project expenditures
• Defines and tracks project milestones while developing, maintaining, and reporting on an overall integrated delivery plan
• Monitors and controls the project Proposes recommendations and adjustments to the accountable marketing/communications manager/director
• Makes recommendations for process improvements to ensure operational efficiency

2. Print production
• Manages requirements with Printed Production team as necessary
• For Conferences and Events, assist in gathering specs, sending out and reviewing estimates from production and/or print suppliers as necessary

3. Quality control and brand style consistency
• Maintains quality control throughout project
• Ensures brand consistency is maintained in accordance with visual identity standards for the Quebec market

4. Risk management
• Maintains and updates production reports for assigned projects. Keeps all estimates, due dates, and billing information current in order to apprise marketing/communications managers/directors of accurate status.
• Electronically file all approvals (final PDFs) from Marketing/Communications Managers/Directors of each for auditing purposes

5. Employee development
• Through resource assignment, assists in the development of employee skills through cross training


To deliver on these accountabilities, the incumbent must have the following authorities.

1. Advisory: Advise Studio Operations Manager, Creative Director, with respect to risk and mitigation recommendations related to deadlines, quality, brand style, and budgets.
2. Monitoring - Autonomy to provide stakeholders with strategic recommendations related to creative requirements.
3. Audits the work of external suppliers to ensure the work meets standards. Autonomy to direct external suppliers to make revisions.
4. Prescribing - has the authority to question current work processes and recommend alternatives


• Works very closely with Studio Operations Manager and Marketing/Communications Managers/Directors to establish timelines and deliverables
• Works very closely with Print Production team to realize efficiencies in ordering printed material.
• Works very closely with the company's Montreal office.
• Works with external suppliers for print production, fulfillment, etc.


This role contributes to the overall business results but does not have specific direct financial measures associated with it. Primary focus is on Tier 1 and Tier 2 creative projects. Projects managed may have related revenue objectives of $200M+ per annum.


a) Knowledge:
• University degree or College Diploma. Preferably in Project Management, Marketing, Communications or Advertising
• Minimum of 3-6+ years of project management
• Strong understanding of creative strategy development, design and print/web production.
• Previous banking experience
• Proficiency of Microsoft Suite of Products (Outlook, Word, Excel and PowerPoint)
• Knowledge of FileMaker Pro

a) Skills:
• Strong project management, coordination and relationship management skills
• Highly organized and ability to multitask and prioritize effectively.
• Strong verbal and written communications skills in both English and French
• Operates effectively in a fast-paced, deadline-driven environment. Adept at crisis management.
• Resourceful and solution oriented.
• Keen sense of detail.
• Team player with excellent relationship building skills.
• Ability to gain client trust and effectively manage client expectations.


This role requires minimal lifting or prolonged periods of sitting or standing. The working environment provides minimal exposure to discomfort or risk to safety. At times, environment may be high stress, fast-paced and changing. The role is located in downtown Toronto.

We thank all who apply but only those selected for an interview will be contacted.

How to Apply

Please send resume and hourly wage expectations to



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